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    Managed Services

    ConcertIDC's Managed Services embody the evolution of traditional IT support to a strategic partnership, offering you a comprehensive, proactive approach to managing your software's lifecycle. As a Managed Service Provider (MSP), we take full responsibility for your technology solutions, governed by a clear Service Level Agreement (SLA) to ensure reliability, disaster recovery, and ongoing technical support.


    A managed services partnership with ConcertIDC empowers you with:


  • Streamlined Expertise: Access our extensive expertise to bridge skills gaps, enabling your team to focus on essential business objectives. ConcertIDC operates as your dedicated IT partner, working diligently behind the scenes to ensure the success and growth of your software through specialized attention and innovative support.

  • Predictable Costs: Our flexible pricing structure provides a cost-effective alternative to in-house IT, avoiding additional overheads for staffing and infrastructure. Budgeting for IT services becomes straightforward and predictable with fixed monthly fees, ensuring cost savings without compromising service quality.

  • Dependable Uptime and Performance: With a mission-critical focus on service availability, we manage your IT needs 24/7. Our SLA outlines our commitment to running your services, backed by proactive maintenance, patches, and upgrades, ensuring long-term stability and security.

    • Managed services are not limited to simple maintenance, they cover various tasks across design, development, testing, deployment, support, and maintenance categories. Managed services with ConcertIDC includes:


  • Proactive Management and Strategic Alignment: Our approach is to prevent problems before they occur. We align our services with your business goals, from conducting strategic alignment workshops to developing a comprehensive product roadmap and enforcing industry-best software development processes.

  • Complete Service Portfolio: Our services extend to agile project management, regular progress reporting, and process compliance monitoring to foster business growth. We tailor our services to your software's changing demands, with a commitment to documentation, architecture enhancement, and innovative solutions for every challenge.

  • Adaptive Team and Infrastructure: Our dedicated team, comprised of UI/UX engineers, Business Analysts, Software Architects, Software Engineers, Cloud Engineers, Project Managers, and Quality Assurance Engineers, integrates seamlessly with your operations and offers the flexibility to scale based on your project's scope. We provide the responsiveness of an in-house team with the efficiency and scalability of external expertise.

  • Ongoing Excellence and Improvement: In response to user feedback, market trends, and internal insights, we continually refine and optimize your software. We also go beyond routine maintenance and enhancements, by developing significant new features. These features are designed to extend the software’s capabilities meaningfully, aligning with your strategic goals and market opportunities.

    • When you engage ConcertIDC as your Managed Services Provider, you're not simply enlisting a service provider but selecting a committed partner invested in your business's success. We ensure your IT infrastructure is current and effective and at the forefront of advancements in a rapidly evolving digital environment.


    How it works

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    Mission-oriented approach. Dedicated
    partnership. Proactive execution.
    World-class talent. Get it all with ConcertIDC.
    Contact us today.